Whatsapp has changed the communication game across the globe. With over 2 billion users worldwide, the app has connected people like never before. It allows millions to send files to each other daily without any hassle. Whatsapp Business API helps a company in interacting with the customers via Whatsapp. There are various Whatsapp business API providers in the country with the best being the likes of Knowlarity. Whatsapp Business API solutions can easily be used to enhance the sales of a company through better customer interaction.
WhatsApp Business API lets enterprises communicate with their customers on WhatsApp to drive engagement for sales, support etc.
What Are The Benefits of the WhatsApp Business API?
Ease of Communication: Whatsapp Business API offers unparalleled comfort in communication with customers. This means it makes business communication comfortable, efficient and effortless. This goes a long way in the smooth functioning of the business.
This also allows the business to maintain two-way communication with the customers. They can get proper feedback and suggestions. Also, trust in the business can be maintained by the customers. Whatsapp Business API solutions also help the business in making appropriate marketing campaigns.
Better Customer Experience: If the customer knows that their query will be heard with all attention, they will get comfortable. Also, if they know that the service provider is available round the clock at their beck and call, they tend to trust the business more than usual.
Better Efficiency of the Agents: With the Whatsapp Business API, the business can assign more difficult tasks to specialised agents. The easy task can be done by automated replies using bots. It also allows the agents to handle several chat conversations simultaneously.
Cost Cutting: The WhatsApp Business API helps organisations to save their hard-earned money. With Whatsapp Business API, the costs are reduced to close to zero.
Increases Credibility: The WhatsApp Business API helps in building credibility and strengthens brand communication. Also, adding contact numbers and other details provides users with complete authentic information.
More Security: The exchange of information on Whatsapp Business API is secured with end-to-end- encryption, according to claims by its parent company Meta. Nobody except the sender and the receiver of the message can read the text or see the content of the chat. With two-factor authentication, both the user and the business can be assured of the security of the information exchanged on the platform.
Where can Whatsapp Business API be used?
Call Centres: Whatsapp Business API can be widely used in a call centre. Through Whatsapp, you no longer will have to depend on heavy telephones. You can manage more clients by helping them through texts. Texting is quicker and easier than calling.
BFSI: Banking and Finance have wide applicability of Whatsapp business API. The notifications regarding texts and payment reminders can be sent effectively through Whatsapp.
Education: The syllabus and class links can be sent through Whatsapp. During the pandemic era, Whatsapp was one of the most widely used platforms.
Best Whatsapp Business API Service in 2022
Whatsapp Business API provider Knowlarity is the largest and the most dependable cloud communication provider in emerging markets. If you need a Whatsapp business API solution for your company 2022, Knowlarity is the best choice for you. It also offers attractive packs and deals because it understands the feelings behind your business. Some of the features it allows are:
Conversational Bots: This allows Whatsapp to provide automated replies to the customers. This ensures that potential leads are not missed.
Automated Replies: Knowlarity also provides the facility to send automated notifications. This works well in the case of reminders and orders. The clients develop a tendency of reliability in the company.
IVR Deflection: Through this, you can route your incoming Whatsapp calls and optimise the waiting time. This can improve customer satisfaction massively.
Knowlarity is trusted by clients like MG Hector, DLF, Hyundai, Unilever, OYO, Carwale, Bira and Swiggy.
Through its team of well-trained professionals, the company provides a new phone number to give your number a fresh start. They will guide you through the process. For a free trial, you can visit their website. Well, what are you waiting for?
